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Home > FAQ |
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- What is your return policy?
- What is the delivery time on my items?
- How many Air Pillows should I get?
- What is a unibead liner?
- Why do I have grass growing through the bottom of the liner and is this covered under warranty?
- How can I find a leak in my liner?
- How many pieces of coping strips do I need?
- How much of a cove should I have?
- What is the wall depth of a beaded/unibead liner?
- What is the lowest temperature to install a liner?
- What is the measurement on an overlap liner?
- What is the actual size of my pool cover?
- When should I cut in the skimmer and return?
- Can I sink my pool in the ground?
- Can I put rocks around the outside of my pool?
- How many gallons of water does my pool hold?
Answers
- What is your return policy?
Returns
pcPOOLS is able to
offer the lowest prices around because most products are shipped
directly from the manufacturer or vendor. Because of this, we offer
the following guidelines to return your purchase:
You have 15 days from receipt of the product to initiate your
return. You must contact us at 1-877-727-6657 or
via email to customerservice@pcPOOLS.com
to notify us of your intent to return your order. We will instruct
you as to the proper location to return your order. Do not
return product without contacting pcPOOLS for instructions as
your return will be refused.
Also, the following products
are NOT returnable:
- Above ground pools
- Decks
- Safety covers
- Special orders
- Custom made items
Your return must reach its destination within 15 days from the
date the return was initiated. We will ship late items back to you
without issuing a credit.
To qualify for a refund, the product must be returned in its
original condition, including original packaging, manufacturer's
containers, documentation, warranty cards, manuals, and accessories.
Do not mark or deface the manufacturer packaging in any way. We will
not accept returns if packaging is not in its original condition we
will return such products to you. If you reject such items returned
to you, pcPOOLS reserves the right to liquidate the inventory
and withhold credit. All costs related to return shipping must be
paid by the customer.
When we receive and inspect your returned product, we will refund
the amount of the product less a 20% restocking fee.
Remember, it is your responsibility to repack the product
completely and properly, arrange for its return to the appropriate
location. We encourage you to insure your shipment so that in the
event of loss or damage, you will be covered.
[Back to the top]
- What is the delivery time on my items?
Please see the map below to check delivery time.
At pcPOOLS.com we understand that you want your products as soon as physically
possible, and we are dedicated to do all we can to see that your needs are met.
All in stock orders are shipped out SAME DAY. We charge $8.95 for handling.
Standard Shipping
pcPOOLS offers FREE shipping on most orders in the 48 contiguous states, except
for a handling charge. Please check map for approximate delivery time. However, certain large or bulky items (such as swimming pools,
pool liners, pool steps & ladders, filter systems, pool heaters, slides & diving boards,
solar blankets & reels, safety covers, etc.) may have an oversize shipping charge added
to your purchase. The additional charge will vary depending on the size and weight of
the items. The oversized shipping charge will be clearly indicated on the shopping cart
page in the "shipping" box upon checkout.
Express Delivery
We can express deliver your purchases if you choose. If you place an order by 2:00
PM EST Monday-Friday it can be delivered for Next Day Service. Please call us at
1-877-pcPOOLS or 1-877-727-6657 for a Next Day Freight Quote. You will receive an
email to confirm your order and you will receive an email notification when the order
is shipped. We will provide you with a tracking number upon email request.
Oversize Item Delivery
Oversize item Delivery will be by LTL (Truck line) for a flat rate that will be
denoted on the shopping cart page at check-out. Delivery is usually 7-10 business days, for in stock items. Set-up & assembly are not offered.
Oversized items are not available for ground shipment outside the 48 contiguous states.
Additional charges will apply for oversized items shipped to Alaska, Hawaii, and Puerto Rico.
Recommended Shipping Address
pcPOOLS recommends shipping to a location where someone will be available
to receive the delivery. pcPOOLS cannot be responsible for packages delivered to unattended addresses.
Please note:
- This map is for approximate delivery through common carrier ie. UPS and Fedex. Does not include any shipments by a truck-line service.
A business day does not include Saturdays, Sundays, or holidays.
Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day,
so your package would arrive on Wednesday, the second business day after the ship date.
[Back to the top]
- How many Air Pillows should I get?
See Chart Below
| 4' x 4' Air Pillow | Item# NW150 |
|---|
| Pool Size | # of Pillows | cost per | total |
|---|
| 12' Round - 18' Round | 1 | $9.99 | $9.99 |
| 21' Round - 24' Round | 4 | $9.99 | $39.96 |
| 27' Round - 30' Round | 6 | $9.99 | $59.94 |
| 33' Round + | 8 | $9.99 | $79.94 |
| 10'x15' Oval - 12'x18' Oval | 1 | $9.99 | $9.99 |
| 12'x24' Oval - 15'x24' | 4 | $9.99 | $39.99 |
| 15'x27' Oval - 15'x30' Oval | 6 | $9.99 | $59.94 |
| 16'x32' Oval - 18'x34' Oval | 8 | $9.99 | $79.92 |
| 18'x36' Oval - 21'x42' Oval | 10 | $9.99 | $99.90 |
| 4' x 8' Air Pillows | Item# NW151 |
|---|
| Pool Size | # of Pillows | cost per | total |
|---|
| 12' Round - 18' Round | 1 | $14.99 | $14.99 |
| 21' Round - 24' Round | 2 | $14.99 | $29.98 |
| 27' Round - 30' Round | 3 | $14.99 | $44.97 |
| 33' Round + | 4 | $14.99 | $59.96 |
| 10'x15' Oval - 12'x18' Oval | 1 | $14.99 | $14.99 |
| 12'x24' Oval - 15'x24' | 2 | $14.99 | $29.98 |
| 15'x27' Oval - 15'x30' Oval | 3 | $14.99 | $44.97 |
| 16'x32' Oval - 18'x34' Oval | 4 | $14.99 | $59.96 |
| 18'x36' Oval - 21'x42' Oval | 5 | $14.99 | $74.95 |
| 4' x 15' Air Pillows | Item# NW152 |
|---|
| Pool Size | # of Pillows | cost per | total |
|---|
| 12' Round - 21' Round | 1 | $24.99 | $24.99 |
| 24' Round - 27' Round | 2 | $24.99 | $49.98 |
| 30' Round - 33' Round | 3 | $24.99 | $74.97 |
| 10'x15' Oval - 12'x24' Oval | 1 | $24.99 | $24.99 |
| 15'x24' Oval - 15'x27' | 2 | $24.99 | $49.98 |
| 15'x30' Oval - 18'x34' Oval | 3 | $24.99 | $74.97 |
| 18'x36' Oval - 21'x42' Oval | 4 | $24.99 | $99.96 |
[Back to the top]
- What is a unibead liner?
A unibead liner is a 2 in 1 liner. Gives customer option to use the liner as a beaded liner which requires a bead reciever
or as a J-Hook liner which just hooks onto wall of pool.
[Back to the top]
- Why do I have grass growing through the bottom of the liner and is this covered under
warranty?
This is not covered under warranty . The earth underneath the pool liner was not properly taken care of before intallation,
thus causing sharp blades of grass to grow beneath the liner surface and poke through. Weed killer can be used but
must be checked to make sure that it will not affect the liner in any way. To prevent liner damage from grass blades in the
first place use Gorilla bottom
floor padding.
[Back to the top]
- How can I find a leak in my liner?
Take some food coloring and go to where you think there might be a leak, if so the food coloring will be
drawn to it. Use EZ Patch 28 kit.
[Back to the top]
- How many pieces of coping strips do I need?
Multiply pool size by 3.14, round it up and divide by 2, this equals number of pieces of
coping.
[Back to the top]
- How much of a cove should I have?
There should be a 4-5 inch cove.
[Back to the top]
- What is the wall depth of a beaded/unibead liner?
48" liner measures 43 1/2" and a 52" liner measures 46 1/2".
[Back to the top]
- What is the lowest temperature to install a liner?
60 degrees for a beaded liner and 50 degrees for an overlap liner.
[Back to the top]
- What is the measurement on an overlap liner?
An overlap measures 54" and is used both for 48" and 52" wall.
[Back to the top]
- What is the actual size of my pool cover?
Winter covers for round/oval above ground pools have 4ft extra fabric.
Winter covers for rectangular in ground pools have 5ft extra fabric.
Safety covers will have 2ft extra fabric.
[Back to the top]
- When should I cut in the skimmer and return?
The skimmer and return should be cut in when the pool is
1/3 to 1/2 of the way full of water. This will allow the liner to stretch into place
before any cuts are made in it. If this step is done prematurely it could cause the
liner to tear, or wrinkles to form.
[Back to the top]
- Can I sink my pool in the ground?
The swimming pools that we sell are designed as above ground swimming pools.
They are not intended to be sunk in the ground. Because of this, we do not recommend
that you sink your above ground pool into the ground. If you choose to go ahead and
do this anyway please be aware that you may encounter some problems down the road.
For example, the corrosion process will be accelerated, and the backfill may cause
the walls to cave in if the water level is ever reduced. You should also check all
safety and local codes before sinking an above ground pool as it may not meet the
standards once this is done.
[Back to the top]
- Can I put rocks around the outside of my pool?
Just as we recommend with the pool base, decorative rocks are okay to place around
your pool as long as you do not use any substance with high alkaline or acid content
as it will corrode the metal parts of your pool. Products such as wood chips are
also potentially harmful to your pool because they retain moisture. If the metal
parts are constantly wet, then they will corrode faster. To prevent this from happening
use a materiel that allows the moisture to drain through at a normal pace.
[Back to the top]
- How many gallons of water does my pool hold?
The following is a list of approximate gallons for our common pool sizes. All numbers are for flat bottom pools.
| Size of pool: | 48" tall # of Gallons | 52" tall # of Gallons: |
|---|
| 8' | 1,700 | 2,000 |
| 12' | 3,500 | 3,800 |
| 15' | 5,300 | 5,700 |
| 18' | 7,600 | 8,200 |
| 20' | 9,400 | 10,000 |
| 24' | 13,600 | 14,600 |
| 28' | 18,500 | 20,000 |
| 33' | 25,700 | N/A |
| 11' x 18.5' | 6,100 | 6,600 |
| 12' x 24' | 8,500 | 9,200 |
| 15' x 25' | 10,200 | 11,000 |
| 15' x 30' | 13,700 | 14,800 |
| 18' x 33' | 17,500 | 18,900 |
| 18' x 38' | 20,500 | 22,100 |
[Back to the top]
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